Shipping Policy

Order Processing

At ImageVana, we are committed to processing your orders as quickly as possible. Orders are typically dispatched within 3–5 business days (Monday to Saturday), excluding public holidays. Please note that order processing times may vary slightly during peak seasons, promotional periods, or due to unforeseen circumstances.

Shipping Time

For most serviceable PIN codes, we aim to deliver orders within 7–9 business days after dispatch. Once your order is shipped, you will receive a tracking link via email to monitor the progress of your delivery.

Please note that delivery times are estimates and may vary based on your location, courier partner schedules, and other external factors beyond our control.

Delivery Issues

We rely on trusted third-party courier services for shipping. In the rare event that you encounter delivery-related issues, please notify us within 2 days of the delivery date. Unfortunately, we may be unable to assist with concerns raised beyond this timeframe if the courier company declines to investigate the matter.

To ensure a smooth resolution, please provide us with your order details and any relevant evidence (e.g., photos, tracking information) when reporting a delivery issue.

Shipping Inquiries

For any shipping-related questions or assistance, feel free to contact us at support@imagevana.com. Our customer support team will be happy to help you.